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Event Recap: Reading the Room - The Dynamics of Emotional Intelligence in Action

We kicked off our 2018/2019 program year with an interactive, experiential learning workshop, Reading the Room: The Dynamics of Emotional Intelligence in Action, led by the Bolder Company.

Keynote Speaker

The program opened with a keynote speaker:  Liz Dederer, Selling with Service. Liz spoke about sales conversations and decoding your client's sales language. The #1 mistake everyone makes in sales conversations is presenting financial decisions to another party in our own financial language -  we need to take the time to listen for what drives someone's decisions. 

Emotional Intelligence

Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people. Attendees of our September program were led by Bolder Company's Founding Partners Ellen Feldman Ornato and Jenny Drescher through a series of exercises that built their self-awareness and self-regulation including Rule Breaking and Catastrophizing. Concepts such as cognitive distortions, which are biased perspectives, and practicing minful responses, which allows us to take a take a step back and assess a situation before reacting, were explored during the program.

Overall, everyone came away with a set of skills to help them tune into facets of emotional intelligence that will help them better navigate challenging business and personal situations. Take aways included:

  • Get out of your own head.
  • Open up the communication and have a conversation.
  • Be prepared for different outcomes.
  • Be BOLDER.
  • Take a longer pause if needed. Deep breaths.
  • Don’t be reactionary.


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